Clinical Case Manager

Abode , one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a Clinical Case Manager for our Santa Cruz County program.

About the role: The Clinical Case Manager provides clinical case management services to participants and is aimed at increasing wellness, increasing housing stability, and preventing people from cycling through the criminal justice system and/or hospitals. Responsible for needs assessments and delivery of strengths based/needs focused services. Acts as the lead on clinical cases and guides supporting team members in clinical service delivery.

The People and Culture: You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with Abode Services regularly recognizes employees’ efforts, seeks employees’ input, and cares for employees as people with lives outside of work. We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds.

Our Benefits & Perks:

• $36.00 - $38.00 per hour DOE
• 100% paid health, vision, and dental options
• 19 PTO days & 12 Holidays per year
• Voluntary benefits: FSA, EAP, Commuter Checks, Life Insurance, Legal, and more
• 3% retirement match/contribution
• Professional Development Trainings and Opportunities, Leadership Academy Programs, and All Staff Events
• Dynamic, mission-driven culture and supportive leadership. We support you in supporting others

How You Make an Impact:

• Provide clinical case management services, including individual rehabilitative services, brokerage, collateral, and to participants in the following settings: home, community, and office.
• Assess clinical needs and develop individual service plan goals on an on-going basis for participants enrolled in the program. Collaboratively work with participants and their treatment team to develop and coordinate care.
• Perform mental status exams, as well as safety assessments that include suicide, homicide, and gravely disabled assessments with participants on an ongoing basis.
• Provide direct crisis counseling and needs identification.
• Utilize motivational interviewing techniques to explore participants’ substance dependency, encourage reduction and/or provide support to clients moving towards abstinence.
• Provide wrap around clinical case management services to individuals residing in permanent supportive housing.
• Assist participants with establishing goals and strategies for increasing self-sufficiency.
• Coordinate care and discharge planning for participants in institutional settings, hospitals, etc.
• Provide linkage and warm hand offs to long term mental health providers, when called for or required.
• Provide support to families and loved ones as needed.
• Attend clinical, administrative, and case conferencing meetings as assigned by the program supervisor.
• Enter all data on time and correctly to support program evaluation and outcomes tracking
• Ensure proper and timely documentation of services including written case notes using the BIRP formats.
• Other duties as assigned.

How You Meet Qualifications :

• MS/MSW/MA degree in Psychology.
• 1 year of field experience working with people with serious mental illness, individuals with a dual diagnosis and/or the homeless population.
• Use of personal vehicle, proof of a valid and current California Driver’s License and current insurance along with a clean DMV record required.

COMPETENCIES:

• Excellent verbal & written communication, organizational, and time management skills.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Ability to work well independently and collaboratively with teams.
• Possess an understanding of and practice cultural sensitivity through open dialogue and self-exploration with diverse groups, while providing direct services.
• Experience with outreach and providing clinical services to individuals in field settings i.e., encampment, streets, psychiatric hospital, etc.
• Knowledge of Psychiatric Disorders as well as the ability to implement the following evidence-based models: Harm Reduction, Psychosocial Rehabilitation, Strength-based Case Management and Motivational Interviewing.
• Ability to build supportive and respectful working relationships with individuals diagnosed with a mental illness that instills hope and promotes self-determination, with a sensitivity to and understanding of the special needs of the homeless.
• Experience in effectively intervening in crisis situations, with de-escalation techniques.
• Proficiency in Microsoft Office programs, systems, and platforms.
• Ability to learn and use required mobile devices and business-related applications.
• Outstanding communication skills and high degree of emotional intelligence, cultural humility, with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts.

Notice: This description is to be used as a guide only. It does not constitute a contract, commitment or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position as dictated by business necessity at any time with or without notice.

Notice: Abode Services is an Equal Opportunity Employer/Drug Free Workplace