Regional Intake Director (Hospice)

Regional Intake Director (Hospice) Irvine, CA Job Details $80,000 - $100,000 a year 16 hours ago Benefits Internal mobility program Dental insurance Flexible spending account Tuition reimbursement Paid time off Vision insurance 401(k) matching Employee discount Professional development assistance Referral program Pet insurance Qualifications Objection handling (sales technique) Some college Record keeping Computer operation Customer communication Customer relationship building Insurance prior authorization Operations management Hospice experience Computer literacy Intake Palliative and hospice care teams Mid-level Performance management Customer inquiry handling High school diploma or GED Schedule management Team management End-of-life care Data entry Healthcare team management Patient interaction Typing 1 year Leadership Communication skills Full Job Description Join Silverado Hospice Regional and be part of a nationally recognized team ranked in the top 10 nationwide by Fortune Magazine's Best Workplaces in Aging Services . Since 1997, Silverado has been delivering exceptional care to individuals with neurodegenerative conditions and those facing life-limiting illnesses through our Hospice services. We're a certified Great Place to Work and proud to offer competitive pay, benefits, and growth opportunities. We're hiring a Regional Intake Director - lead and optimize the patient intake function across our hospice and supportive care operations. This is a handson leadership role requiring flexibility, strong communication skills, and the ability to operate calmly and effectively in fastpaced, emotionally complex healthcare environments. Be a Difference-Maker with a Hospice Care Leader You're an empathetic, organized leader who thrives in a dynamic healthcare setting. You bring a serviceoriented mindset, strong people leadership skills, and the ability to balance operational demands with compassionate communication for patients and families. You're comfortable making decisions independently, responding to urgent needs, and guiding teams through sensitive conversations What You'll Be Doing Lead and manage Admission Coordinators across Silverado Hospice and Supportive Care Oversee all aspects of the patient intake and admission process Build and maintain strong relationships with associates, referral sources, patients, and families Respond to customer inquiries, concerns, and objections related to hospice, palliative, and supportive care services Overcome initial objections and educate patients and families on services offered Coordinate hospital discharges and general admission activities Manage insurance verification and authorization processes Ensure accurate and timely data entry, maintaining all admission tracking logs Schedule appropriate staff to meet with patients and families in a timely manner Ensure all intake and admission documentation is completed according to policy Partner with site leadership on performance management, coaching, and feedback for intake staff Complete Admission Coordinator orientation and ongoing training Participate in related operational and leadership meetings Support oncall coverage as required by operational needs Maintain flexibility to work evenings, weekends, or outside scheduled hours as business needs require Function independently in a healthcare environment that may involve emotionally distressed patients and families Remain calm, professional, and levelheaded in urgent or emergent situations Qualifications Previous experience in hospice, palliative and supportive care hospice strongly preferred High school diploma required, with some college coursework preferred Minimum of 1 year experience in a customer service or inside sales preferred Excellent verbal and written communication skills Strong leadership and interpersonal skills Empathetic, patientcentered communication style Strong attention to detail with the ability to prioritize, multitask, and manage time effectively Typing proficiency of at least 50 words per minute Basic computer skills, including Excel, Word, forms, and record management Reliable transportation to meet attendance and punctuality standards (driver's license not required unless specified) Why Choose Silverado? Fortune Magazine Best Workplace in Aging Services Certified Great Place to Work Strong internal mobility #LI-SH1 Silverado offers the following benefits to eligible employees: 401(k) matching Health, Dental and Vision Insurance Flexible Spending Account (FSA) Paid time off Tuition reimbursement and professional development assistance Referral program Other amazing benefits such as Pet Insurance, Auto and Home Insurance and Discount Programs! * Silverado does not accept candidates from outside recruiters or agencies for this role. * California Employees: For roles requiring driving, the driving requirement has been deemed essential to the performance of this role due to specific business necessity. Supporting documentation is maintained by Silverado and is available for review upon request to ensure compliance with California law. To view California Consumer Privacy Act (CCPA) information, please visit this page: Employment offers are contingent on background check, drug screening, physical, and TB testing (if applicable). Silverado uses E-Verify to confirm work authorization with both the Social Security Administration and the Department of Homeland Security EOE/M/F/D/V