Coordinator - Supportive Services Case Manager

Harbor is seeking a competent professional to coordinate supportive services and CPST/TBS services to transition age youth (18-24 yrs old) in a permanent supportive housing environment who are at risk of homelessness. This position supports youth in developing skills for living independently, managing a household, and setting individualized educational and career goals.

Position is full-time, 40 hours per week, and works from 10a - 8p.

Education/Experience/Other Requirements:

• High School Diploma and 3 years of experience required. Bachelor's degree in Counseling, Social Work, Psychology, Nursing or closely related behavioral/mental health field preferred
• Must be proficient in the use of technology, adept at Windows and Microsoft based programs and able to generate and interpret performance data.
• Must successfully complete required training, before services are rendered, in basic

competencies including, at a minimum, an understanding of mental illness or

substance use disorder treatment and recovery, psychiatric and substance use

disorder symptoms and their impact on functioning and behavior; how to

therapeutically engage a person with mental illness or a person in substance use

disorder treatment and recovery; crisis response procedures; an understanding of the

community behavioral health system, social service systems, criminal justice system

and other healthcare systems; de-escalation techniques and understanding how your

own behavior can impact the behavior of others

• Must have a commitment to delivering excellent customer service.
• Able to effectively supervise, provide participant focused services and motivate staff to achieve maximum results.
• The skills required include strong and effective oral and written communication skills, organizational skills, and time management skills.
• Must be willing to work nights and weekends as needed.
• When applicable, non-licensed staff will be required to complete 20 hours of CEUs every 24 months.
• CPR/First Aid and NCI/CPI Certifications required within 90 days of employment

Essential Job Competencies/Primary Duties:

• Assists with creating an inspiring team environment with an open communication culture and is a champion for excellent customer care.
• Exhibits leadership and works in a highly collaborative manner with all team members to provide a unified program approach to promote a cooperative atmosphere, acceptable/expected levels of efficiency and effectiveness of team members, and overall program operation and service success.
• Provides direct services and supports to residents in developing and individualized service plan and achieving goals. and wellbeing.
• Supports residents with appropriate referrals to agencies/programs in support of service plan.
• Provides education and direct services to residents to promote independent living skills, achieving educational goals, exploring careers, and gaining employment.
• Supports residents in problem-solving and resolving tenant issues to successfully maintain housing.
• Follows permanent supportive housing model in providing support services to residents.
• Works collaboratively with building management team to support program goals.
• Follows emergency procedures and incident reporting to insure resident safety.
• Supports resident meetings for input and supports a continual improvement process for delivering permanent supportive housing services.
• Attends meetings with building management team to support coordinated service delivery.
• Assists residents with meetings with building management team and supports residents in understanding lease, resident building expectations, to insure residents follow building rules.
• Attends vocational staff, general staff, and other meetings as appropriate.
• Keeps current with trends and developments related to essential job competencies, and demonstrates continued growth.
• Must be willing to work flexible hours which may include evenings and/or weekends.
• May be required to work at multiple sites, or provide services in the home or other community setting.
• Meets billing expectations and follows agency requirements for documentation and service reporting.

About Harbor:

• A leading provider of mental health and substance use treatment for over 100 years
• 350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year
• Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more!

Why Work for Harbor?

It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include:

• Medical, dental, and vision coverage
• Retirement plan with company match
• Generous paid time off, sick time, and paid holidays
• Tuition and professional license reimbursement programs
• Clinical supervision hours offered
• Ability to make a difference in your community!