Integrated Care Coordinator

Join Our Impactful Team Health Connect America!

Health Connect America and our family of brands are leading providers of mental and behavioral health services for children, families, and adults across a multi-ste footprint. As a COA-accredited organizion, we are held to nionally recognized standards of quality, accountability, and best practice in every aspect of care we deliver.

We are relentlessly committed to keeping families together and transforming lives through evidence-informed care, delivered by clinically trained staff who meet clients where they are in their homes, in their communities, and in our offices. Our work is guided by five core values: client-centered care, empowerment of our people, evidence-informed excellence, a purpose-driven culture, and bold, adaptive leadership.

When you join Health Connect America, you join an organizion th invests in you. You'll Grow With Us through meaningful development opportunities, Be Well With Us through programs th support your whole self, and know th You Belong With Us in a culture built on purpose, compassion, and impact.

Our Brands

The primary responsibilities of the Integred Care Coordinor are to deliver comprehensive, person-centered care by planning, coordining, and monitoring individualized trement plans to align with behavioral health goals. They play a pivotal role in closing gaps, tracking progress, and upholding the highest standards of quality and regulory compliance. Assist the Nurse Practitioner with clinic appointment reled documention and facilition on site when working in the clinic. Additionally, they support marketing initiives for new referrals and engage in outreach to integred care tributed members, providing educion on our program, and faciliting enrollment.

• Actively engage with individuals through assessment, coordinion, health promotion, and transitional care, documenting assessments and coordining with the care team and trement teams.
• Provide comprehensive care management, coordinion, health promotion, individual and family supports, and referrals to community services.
• Complete the Care Management Comprehensive Assessment within designed timeframes and share results with primary care providers and relevant agencies.
• Ensure clients receive required physical exams, medicion monitoring, and approprie services.
• Maintain medical record compliance and ensure timely documention of care coordinion activities.
• Monitor HEDIS gaps and verify client payer and program enrollment stus monthly.
• Develop individualized, person-centered care plans incorporing assessment results and Divisions guidelines, focusing on unmet health needs and Social Determinants of Health (SDOH).
• Coordine follow-up services for recent hospitalizions or life transitions, ensuring smooth transitions of care.
• Identify and provide crisis response as necessary, participe in post-crisis debriefing, and be available for on-call support.
• Communice effectively with individuals, providers, and nural supports, providing educion on services.
• Establish collaborive relionships with care team members and community resources to improve resource linkage and documenting follow-up.
• Support transitions between care settings and develop comprehensive discharge or transition plans.
• Attend Trement Team and supervision meetings, integred care team meetings, and serve as a liaison with other professionals and agencies.
• Assist with marketing new client referrals and provide on-call support as needed.
• Review da for service approprieness and compliance issues.
• Attend training sessions and comply with agency policies and procedures.
• Ensure compliance with all ste regulory requirements.
• Responsible to the following when based in a clinic:
• Facilite on-site clinic operions including but not limited to maintaining office clinic schedule, complete clinic reminder calls, taking and documenting client vitals, completing clinic chart documention, and integred care services for all clinic clients, especially integred care clients only in med management program.
• Manage and maintain Integred Care and Clinic Roster for the office including tracking and management of clinic census th mches census in Carelogic.
• Provide health educion resources to med management clients regarding diagnoses and medicions given by Nurse Practitioner.

Qualificions may vary by ste due to differing regulions and standards in mental and behavioral health services.

• TN:
• A Bachelors Degree in any discipline is required, with a preference for degrees in human services or reled fields essential for careers in mental and behavioral health.
• Experience working with children and families in case management type/ community resource position.
• NC:
• Minimum of one of the following qualificions to meet criteria as a Qualified Professional (QP). Per 10A NCAC 27 .0104

• a MH/SU license (including associe-level), or are certified by the NC Substance Abuse Board or,
• a RN AND have four years of full-time experience working with the MH/SU/IDD populion or,
• a masters degree in a human service field AND least one year of full-time experience working with the MH/SU/IDD populion or,
• a bachelors degree in a human service field AND least two years of full-time experience working with the MH/SU/IDD populion or,
• a bachelors degree in a non-human service field AND least four years of full-time experience working with the MH/SU/IDD populion.
• Two years of experience working directly with individuals with behavioral health conditions (if serving members with behavioral health needs).
• *For care managers serving members with LTSS needs: Two years of prior LTSS and /or HCBS coordinion, care delivery monitoring, and care management experience, in addition to the required cited above. (This experience may be concurrent with the two years of experience working directly with individuals with behavioral health conditions, an I/DD, or a TBI, above.)

Be Well with HCA:

• We recognize the importance of self-care and work/life balance.

• We offer flexibility in scheduling and provide all employees access to our Employee Assistance Program (EAP), which includes 8 mental health counseling sessions annually.

• Full-time HCA employees enjoy paid time off, paid holidays, and a comprehensive benefits package th includes medical, dental, vision, and other voluntary insurance products.

• Additional benefits include:

• Access to a Health Navigor

• Health Savings Account with company contribution
• Dependent Daycare Flexible Spending Account
• 401(k) Retirement Plan

• Benefits Hub

• Tickets Work

Join a team where your contributions truly make a difference in the lives of others. Apply now to be part of our dynamic and supportive community Health Connect America!

Employment Health Connect America and it's companies is contingent upon meeting the requirements of a comprehensive background investigion prior to joining our team.

Health Connect America and its companies are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, oriention, nional origin, age, disability, genetics, or any other basis forbidden under federal, ste, or local law. For more informion on Equal Opportunity, please click here Equal Employment Opportunity Posters