Case Manager

General Job Information

Job Summary

This position is located in the District of Columbia (DC), Department of Human Services (DHS), Family Services Administration (FSA) as part of the Youth Services Division (YSD). The Case Manager is responsible for helping young people and their families who are experiencing challenges including truancy, delinquency, and family conflict, and provides case management and supportive services. These services address the underlying issues, remove barriers, provide resources, and help young people and families build new skills and support. The incumbent is responsible for providing case management services and coordination services to execute co-created service plans. Incumbent is also responsible for coordinating, monitoring, and tracking the efficacy of all services provided to ensure the youth and family goals are met.

About DHS

It is the mission of DHS to empower every District resident to reach their full potential by providing meaningful connections to work opportunities, economic assistance, and supportive services. Our approach to preventing homelessness and supporting individuals and/or families experiencing homelessness is focused both on system-level reforms and on the quality of the programs and support within that system. These efforts include creating economic opportunities, making our neighborhoods safer, and providing more effective and efficient government services. The Family Services Administration (FSA) helps individuals and families experiencing homelessness, people with low income, adults at-risk for abuse or neglect, teenage parents, youth at risk of juvenile justice involvement, families experiencing challenging times and refugees to become stable and fully self-sufficient through an array of social services, assessments and case-management and crisis-intervention.

The Youth Services Division (YSD) offers free services and support for youth to strengthen families, mitigate risks related to housing instability, improve school attendance, stabilize youth in crisis, and decrease court involvement. YSD includes several flagship programs and engages youth, their families, community-based providers, and District agencies to address challenging behaviors and circumstances. The Youth Services Division (YSD) also leads the city's response to youth homelessness through grants to community-based organizations in the District of Columbia (District). These organizations are valuable partners of DHS because they provide housing, street outreach, and drop-in center services for youth up to 24 years old experiencing homelessness or at risk of experiencing homelessness.

Duties and Responsibilities

Serves as the case manager and service coordinator for assigned clients. Case managers also facilitate and ensure collaboration amongst all agencies, providers, and individuals connected (and/or providing services) to assigned clients to ensure effective communication and appropriate overall coordination of care. Provides needed crisis intervention services for identified clients within DHS' programs as assigned. Works collaboratively with DHS staff, clients, and involved agencies, providers, and individuals to conduct assessment and develop service plans that will result in the mitigation of barriers, address client needs, and promote self-sufficiency.

Connects assigned clients to, and ensure their engagement in, needed supportive services that will address barriers and challenges they face. Tracks client engagement/participation in supportive services. Monitors and evaluates the efficacy of services that clients are engaged/participating in. Provides feedback to the senior level DHS staff regarding the efficacy of services provided. Completes all required case notes, service plans, documents, files, and assigned reports related to clients/case activity. Works collaboratively with DHS staff to ensure maximum effectiveness and efficiency of program operation and attainment of program performance goals.

Qualifications and Education

Degree: behavioral or social science; or related disciplines appropriate to the position.

OR

Combination of education and experience: that provides the applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.

OR

Four years of appropriate experience: that demonstrates the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.

AND

Specialized Experience: Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To be creditable, one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression.

Licenses and Certifications

None.

Working Conditions /Environment

The work is performed primarily in the community with clients in setting that include residential home/apartments, community centers, schools, service agencies and court facilities. Work is also performed in an office setting on occasion.

Other Significant Facts

Tour of Duty: Monday - Friday; 8:30am - 5:00pm (On-Call and Flex).

• Tour of duty hours will vary to align with youth and families' needs including some evening and weekend work to support home visits, community visits, and school events for youth and families.

• Staff office will be located at 64 New York Ave, NE however majority of work is performed in the community conducting home visits, community linkages, etc. and on occasion, in DC Public Schools or Charter Schools.

Pay Plan, Series and Grade: CS-0101-11

Promotional Potential: None

Duration of Appointment: Career Service Permanent

Collective Bargaining Unit: This position is in a collective bargaining unit represented by AFSCME 2401 and union dues may be collected.

Position Designation: This position has been designated as Protection Sensitive therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability and as such, incumbents of this position shall be subject to criminal background checks, background investigations, and mandatory drug and alcohol testing, as applicable.

Emergency Designation: This position has been designated as Emergency. Employees occupying positions designated as Emergency are required to:

• Provide advice, recommendations, and/or specific functional support necessary for the continuity of operations during a declared emergency.

• Remain at their duty station, or alternate work location (approved by their supervisor), if activated, when a situation or condition occurs and results in early dismissal for nonessential/non-emergency employees.

• Report to their duty station, when activated, on time and as scheduled when a situation or condition occurs during non-work hours, and results in the late arrival or closing of District government offices for non-essential/non-emergency employees.

• Telework during a declared emergency, instead of remaining or reporting to his or her duty station, if directed by the agency head (or designee), supervisor or manager.

Residency Preference: When claiming residency preference, you are required and must agree in writing to maintain bona fide District residency for a period of seven (7) consecutive years from the effective date of employment. You will be required to present documents (proofs) to show District residency and failure to maintain bona fide Districts residency for the seven-year (7 year) period will result in forfeiture of employment.

EEO Statement: The District of Columbia Government does not discriminate or retaliate in employment on the basis of race, color, religion, sex, pregnancy, gender identity and expression, national origin, family responsibilities, political affiliation, sexual orientation, marital status, homeless status, disability, genetic information, age, membership in an employee organization, participation in a legally protected activity, parental status, matriculation, personal appearance, credit information, status as a victim or family member of a victim of domestic violence, sexual offense, or stalking, military service, or other non-merit factor.