Support Coordinator

SCCMHA JOB VACANCY ANNOUNCEMENT

Support Coordinator

Pay Range: $60,313.78 - 74,231.60 annually

$3,000 Recruitment Bonus for Clinical Bachelor level new hires!! ($1,000 paid at start, $1,000 paid after 3 months, and $1,000 paid after successful probation period.)

GENERAL STATEMENT OF DUTIES:

Under general supervision of Mental Health Supervisor (Supports Coordination Services), coordinates support and services for consumers receiving Saginaw County Community Mental Health Authority (SCCMHA) services. Develops and monitors individual service and support plans containing desired outcomes, supports to be provided, and methodologies to assist consumers in achieving their desired life outcomes using person-centered planning techniques. This position facilitates consumer integration within their communities. This position will be knowledgeable about and actively support culturally competent recovery-based practices; person centered planning as a shared decision-making process with the individual, who defines his/her life goals and is assisted in developing a unique path toward those goals; and a trauma informed culture of safety to aid consumer in the recovery process.

ESSENTIAL DUTIES AND RESPONSIBLITIES:

1. Prepares professional assessments of consumer need and participates in consumers personal futures planning activities.

2. Develops individual service and support plan containing outcomes, support arrangements, health and safety needs and methodologies to support the consumer in achieving their desired life outcomes. Trains paraprofessional staff to implement plans developed.

3. Monitors level and quality of supports and services provided to consumers in all settings, including customer satisfaction with services. Reviews progress notes, writes progress statements and gives feedback to consumer and caregivers concerning progress.

4. Organizes, facilitates and participates in planning meetings to develop service and support plans. Prepares meeting notes. Takes reports written by other professionals and prepares the service and support plan. Insures a person-centered process is used.

5. Links and coordinates supports and services for consumers to insure quality of life including finding and maintaining residential placements, clinical services, public services and addressing family needs. Facilitates consumer development of community networks of support. Provides crisis intervention/supportive counseling as needed.

6. Assists consumers in securing inter-agency resources, including individual therapy, skill building services, supported employment, substance abuse intervention, etc. Participates in processes for authorization of internal and external services and supports. Actively pursues outside resources for services and supports, including use of third-party coverage and public benefits. Provides information and referral for community resources.

7. Coordinates communication of consumer status with physician’s offices, nurses, therapists, psychiatrists, or other professionals. Keeps direct care staff, family members, and other professionals informed of changes.

8. Participates in staff meetings to receive current information, guidance and direction from supervisor.

9. Facilitates conflict resolution of service and support related problems.

10. Coordinates in-home skilled nursing and respite care program for care of severely medically involved children and in-home behavior services for children with severe behavior challenges, if assigned. Includes preparation of budgets, clinical reviews, billing data, and community integration.

11. Prepares and maintains extensive documentation such as assessments, periodic reports, case files, progress notes, documentation, financial updates, invoices, etc.

12. Adheres to the mission, vision, core values and operating principles of SCCMHA at all times.

INCIDENTAL DUTIES AND RESPONSIBILITES:

1. Performs various administrative/clerical functions such as preparing travel vouchers, making copies of documents, filing, time management, data collection, reporting, etc.

2. Attend meetings, seminars, workshops, and community events related to the public mental health mission.

3. May occasionally transport consumers to and from agencies and community resources in personal automobile or agency vehicle.

4. React productively to change and handles other essential tasks as assigned.

5. Participates in CQI functions.

6. Uses computer hardware and software to perform tasks.

(The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all duties and responsibilities required of personnel so classified.)

REPORTING RELATIONSHIPS:

Reports to: Mental Health Supervisor (Supports Coordination Services)

Supervises: None

WORKING CONDITIONS/ENVIRONMENT:

Works in office environment with pressures of dealing with time constraints. Frequently drives automobile in all kinds of weather conditions. May counsel individuals who maybe become potentially violent.

QUALIFICATIONS:

Education: Bachelor’s degree in a mental health related field from an accredited school.

Experience: A minimum of a Bachelor’s degree in a human services field and one year of experience with individuals with developmental disabilities. Professional clinical experience working with mental health populations, particularly with developmental disabilities or mental illnesses, is preferred. However, pre-degree mental health experience or post-degree human service experience less than two years will be considered if the applicant exhibits the knowledge, skills, and abilities listed below.

Degree/Licenses: Valid Michigan Driver’s license with a good driving record.

A minimum of a Bachelor’s degree in human services field and/or limited licensed bachelor of Social Work (LLBSW), licensed bachelor of Social Work (LBSW).

Knowledge, Skills, and Abilities:

1. Clinical awareness and sensitivity, including a belief that individuals with developmental disabilities can be meaningful participants in our community.

2. General skills with resource allocation, including inter-agency, intra-agency, and insurance coordination.

3. Ability to plan, organize and complete work in a timely fashion.

4. Ability to facilitate small groups and work effectively in a team environment.

5. Ability to coordinate other disciplines to maximize positive consumer-chosen outcomes.

6. Effective oral and written communication skills, minimum at a college level.

7. Effective problem solving and mediation abilities.

8. Ability to maintain favorable public relations and provide community leadership.

9. Ability to exercise independent and mature judgment.

10. Ability to maintain favorable public relations and provide community leadership.

11. Ability to accept and implement constructive supervision.

12. Ability to embrace and practice the concepts associated with person-centered planning.

13. Possesses functional knowledge of Microsoft Office, Word and Excel.

14. Ability to maintain appropriate professional boundaries.

Physical/Mental Requirements:

1. Hearing acuity to converse in person and on telephone.

2. Visual acuity to observe consumers behavior, read and proofread documents and use EHR and other electronic devices.

3. Ability to walk, stand or sit for extended periods of time.

4. Manual dexterity to write and to operate standard office equipment (PC, Keyboard, Copy Machine, Fax Machine, etc.)

5. Ability to lift and carry files and supplies at least 20 pounds.

6. Strong interpersonal skills to interact with leadership, employees, consumers and the general public.

7. Analytical skills necessary to conduct research, analyze, and interpret complex data and identify and solve problems by proposing courses of action.

8. Ability to plan short and long range and to manage and schedule time.

9. Ability to handle stress in meeting deadlines and dealing with large numbers of employees and/or consumers.

(Listed qualifications are for guidance in filling this position. Any combination of education and experience that provides the necessary knowledge, skills, and abilities will be considered; however, mandatory licensing or certification requirements cannot be waived. Physical/mental requirements cannot be waived unless specifically indicated.)